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You have the right to have your personal data permanently deleted from GoLive at any time. We process all deletion requests within 7 business days.
What Gets Deleted
When you submit a data deletion request, we permanently remove:
- Your broadcaster profile (username, station name, genre, city, country, description)
- Your profile photo
- Your programs and schedule entries
- Your stream credentials and configuration
- All server-side records associated with your account
What Is Not Within Our Control
- Google Play purchase history — managed by Google; contact Google Play support to remove purchase records
- Firebase Analytics — anonymised aggregate data may persist per Google's data retention policies
- Your device data — local recordings saved to your device must be deleted manually by you
- Cached data — search engines or third-party services that may have indexed your public profile
How to Request Deletion
Option 1 — Email Request (Recommended)
Send an email to nuworldentertainment.nwe@gmail.com with:
- Subject line: GoLive Data Deletion Request
- Your GoLive username
- The email address or device you used to register (if applicable)
We will confirm deletion within 7 business days.
Option 2 — In-App (Coming Soon)
A self-service account deletion option will be available directly within the GoLive app in a future update.
Cancel Your GoLive Pro Subscription
If you are a GoLive Pro subscriber, cancelling your subscription does not delete your data. To cancel your subscription:
- Open the Google Play Store on your device
- Tap your profile icon → Payments & subscriptions → Subscriptions
- Find GoLive Pro and tap Cancel subscription
Your Pro access continues until the end of the current billing period.
Questions?
Contact us at nuworldentertainment.nwe@gmail.com. We are committed to honouring your data rights promptly and without hassle.